Therapeutic Pillow Reviews

Consumer ratings of Therapeutic Pillow

Feedback for www.the-pillow.com.au has been compiled from 3078 Customer Reviews

  • Feefo member since
  • 30/07/2013
  • At Therapeutic Pillow International, we pay attention to what our customers say about our products. Our design department is continuously working on new produts to improve posture in that they provide optimal comfort and balanced head support, neck support and back support, and to generally improve circulation to all parts of the body. With over 30 years of experience, we have a tradition of making products that make our customers happy.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.the-pillow.com.au
31-Jul-2013

Diffuser Cushion Memory Dura Fab 44cmx42cm MEDIUM

  • Customer also reviewed:
  • Peanut Pillow Green
Service
Product

Good product range and prompt, reliable service.

No Comment
31-Jul-2013

Contoured Back Support Medium Dura Fab

  • Customer also reviewed:
  • Satin Beauty SLIP Tailored Champange
  • Chillow Pillow
  • etc.
Service
Product

Service rating : Great delivery turn-around
Product: very good support

Read more
I am sorry you have found product be uncomfortable with use. We will make a note on the description to be clearer regarding product use with regards to pyjama pants or leggings. We are working on a new product that will have be more comfortable against the skin but are still in the testing phase. Hopefully will have something developed in the near future and your feedback is greatly appreciated.

Warm regards

Brett Parnham
TPI customer service.
31-Jul-2013

Tranquillow Pillow Memory Low

Service
Product

Service rating : Order arrived quickly and without problems.
Product: Was apprehensive finally giving up my trusty old pillow but the new one is firm and comfortable, thanks!

No Comment
31-Jul-2013

Side Snuggler SLIP Tailored Poly Cotton

Service
Product

Service rating : Product excellent
Product: Service excellent

No Comment
31-Jul-2013

Relief Ring Cushion Latex Steri Plus

Service
Product

Service rating : very quick service
Product: cushion slightly to hard otherwise very good

No Comment
31-Jul-2013

Bed Wedge in Quilted cover

Service
Product

Service rating : service was excellent
Product: good product

No Comment
31-Jul-2013

CompleteSleeprrr Memory Original

Service
Product

Service rating : great website with great selection of products.
Product: Being able to customize the height and shape of this pillow is wonderful. After experimenting with it for a bit i found the perfect shape for the way I sleep. Loving it.

No Comment
31-Jul-2013

Lupin Back / Hip Belt

  • Customer also reviewed:
  • Lupin Body Pillow LARGE
Service
Product

Service was quick and efficient

No Comment
31-Jul-2013

Lupin Shoulder Pillow

Service
Product

Service rating : The pillow is a good shape but cools down too quick.
Product: The bag doesn't retain heat for long enough. I have to re heat every 20 mins.

Read more


As a 100% natural product the lupin range should hold a good warmth for 20 to 30 minutes. There are some manufactured gels which will hold warmth for a longer period but they are not a natural product. I hope that you find the product of benefit and can appreciate the limits of using 100% natural materials. Thanks very much for your feedback and we will put some details about the length of time the lupins will hold heat up on our website to help better describe the products characteristics.

Warm regards Brett Parnham.

Warm regards

Brett Parnham
TPI customer service.
31-Jul-2013

CompleteSleeprrr Traditional Deluxe

Service
Product

Service rating : Brilliant!
Product: Brilliant!

No Comment
31-Jul-2013

Sleep Away Pillow Memory Maroon

Service
Product

Service rating : Quick and easy
Product: Love it

No Comment
31-Jul-2013

Lupin Shoulder Pillow

Service
Product

Service rating : Variety of pillows available for different body parts
Product: Great for work

No Comment
31-Jul-2013

Lupin Body Pillow LARGE

Service
Product

Service rating : Easy to use, friendly.
Product: Doesn't heat as effectively as was advertised.

No Comment
31-Jul-2013

Naturelle Latex Pillow High

Service
Product

Service rating : service was good delivery was excellent and fast
Product: pillow was a lot softer than described and did not support my neck as I wanted, it is of no use to me as does not do the job required,$100.00 lemon

Read more


Thanks for taking the time to give us your feedback. The Naturelle latex pillow is quite soft given it a pure latex product but if you would like to give us a call on 03 8585 6685 we can discuss some options that might be more beneficial.

Warm regards

Brett Parnham
TPI customer service.
30-Jul-2013

Back Huggar Memory Dura Fab

  • Customer also reviewed:
  • Leg Spacer Steri Plus
Service
Product

Service rating : the service was very good
Product: it was amazing on my long flight

No Comment
30-Jul-2013

Lucky 7 Body Pillow & Slip

Service
Product

Service rating : Great communications and quick delivery!
Product: Super comfy lucky 7 pillow great for pregnancy.

No Comment
30-Jul-2013

CompleteSleeprrr Memory Plus

Service
Product

Service rating : Easy to use website and fast postage.
Product: I have had my pillow for the last 5 years and it is the best pillow ever! Stopped my head and neck aches. Had to buy my husband one so he would stop trying to steal mine!

No Comment
30-Jul-2013

Sleepezy Pillow 2 Zone (Polyester)

Service
Product

Service rating : The service was very good.
Product: I am still trying to get the balance I need. I have taken some of the padding out of the bottom section - but it is still not comfortable. My physio tells me to keep moving it around until it get the right fit.

Read more


It can sometimes take a little bit of time to get the product right for the individual so appreciate your patience with this. Please let me know if you require any further filling for the product and hope you find it to your satisfaction once the pillow has settled. Thanks for you feedback once again.

Warm regards

Brett Parnham
TPI customer service.
30-Jul-2013

Pyramid Pillow in Ruffled Cream slip

Service
Product

Service rating : Excellent service and very quick delivery. Couldn't be happier.
Product: Love the pillow. Having MS, I have a lot of trouble sleeping and I find it comfortable being able to prop myself up in bed with the Pyramid Pillow.

Read more
That is wonderful to hear the the pyramid pillow is assisting you to sleep better with MS. We hope you are travelling ok and thanks for the positive review on our product.

Yours Sincerely

Brett Parnham
03 8585 6685.
30-Jul-2013

Tummy Snuggler

Service
Product

Service rating : Easy to order and arrived quickly.
Product: Very happy with the product

Read more
Thanks for reviewing the Tummy Snuggler. Great to know you are enjoying it and pleased to hear it arrived so promptly.

Yours Sincerely

Brett Parnham
03 8585 6685.
30-Jul-2013

Lupin Shoulder Pillow

  • Customer also reviewed:
  • Lupin Body Pillow LARGE
Service
Product

Service rating : I love your products and the quality of them!!!!
Product: Love love love :-)

Read more
Angelique fantastic to hear that you LOVE the Lupin Shoulder Pillow and are getting all the great benefits of it! Thanks for taking the time to review our product and service.

Yours Sincerely

Brett Parnham
03 8585 6685.
30-Jul-2013

CompleteSleeprrr Memory Original

Service
Product

Service rating : Very unsatisfied with the delivery option. I am at work all day so can't take deliveries to my home and I can't take delivery of something as large as a pillow at work as I ride a pushbike.

Fastway attempted to deliver to my home address 2 times and never left a card, they then sent me a text message to call them. I called and I waited on the phone for an extremely long time. They said I could collect it from them, but they are a long way from where I work and are only open from 8:30 - 18:00.

Finally I was told of an option to have it delivered to another place so I can go collect it in my own time for an extra change. Which I still could not collect until the weekend.

Seriously I've never have such hassle taking delivery of a parcel! Why not just use Australia Post!?
Product: Pillow is fantastic.

Read more


Thanks for your feedback. My apologies for the poor performance on the delivery. We have difficulty with the size of the pillows and in an attempt to keep freight prices as low as possible we use a number of different carriers for delivery. We will be instituting an Australia post delivery option for people such as yourself who are not home during the day for delivery so parcels can be picked up at the post office near by.

We are very pleased you like the pillow and please let us know if future regarding any purchases and we will make sure our delivery options are more receptive to your needs.

Warm regards

Brett Parnham
TPI customer service.
30-Jul-2013

Naturelle Eucalyptus Fibre Pillow Protector LARGE

Service
Product

Service rating : I find it to be ideal!
Product: Extremely comfortable!

Read more
We are very pleased to hear that you are enjoying the benefits of the Naturelle Eucalyptus Fibre Pillow Protector and thanks for taking the time to review our product.

Yours Sincerely

Brett Parnham
03 8585 6685.
30-Jul-2013

Easy Breather Pillow

  • Customer also reviewed:
  • Sleepezy Pillow 3 Zone (Polyester)
Service
Product

Service rating : Very good service quick delivery. Will be buying more pillows when needing replacements. Highly recommended.
Product: Great stop husbands Capp mask from slipping.

Read more
Ann thanks for your positive review of the Easy Breather Pillow. Fantastic to hear the pillow was delivered promptly and we do hope it is aiding you and your husband in a better quality nights sleep!

Yours Sincerely

Brett Parnham
03 8585 6685.
30-Jul-2013

Naturelle Eucalytus Fibre Mattress Protector QUEEN

  • Customer also reviewed:
  • Naturelle Eucalyptus Fibre Pillow Protector MEDIUM
Service
Product

Service rating : 100% efficient
Product: The most unobtrusive and comfortable mattress cover ever, brilliant.

Read more
We hope you are still enjoying the Naturelle Eucalyptus Fibre Mattress Protector. It is a great seller for those very reasons!

Yours Sincerely

Brett Parnham
03 8585 6685.