Anonymous Customer wrote on 05-Sep-2014
Ordered a birthday balloon with flowers
But it didn't get delivered with flowers
Lily's Florist wrote on 08-Sep-2014
Thank you for providing feedback on this order. I am so sorry that we missed the balloon there was some confusion on this order although I am glad we were able to deliver it in the end. We will use this feedback to improve our service and products.
We hope that we have managed to remedy this situation for you. We pride ourselves of delivering the highest level of customer service. Should you be happy with the level of customer service we have provided in addressing your complaint, we kindly ask that you re-submit your review by selecting option 2.
Thank you so much and we hope to serve you in the future.
Customer Service Manager
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