Lily's Florist Review

Consumer ratings of Lily's Florist

Feedback for www.lilysflorist.com.au has been compiled from 7189 Customer Reviews

  • Feefo member since
  • 17/01/2014
  • Lily's Florist is an Australian based delivery florist. Order flowers online for same day delivery to any location is Australia. Fresh flowers from just $29.

  • Website

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

  • Score

Anonymous Customer wrote on 12-Jun-2014

I didn't request a mixed wreath. In fact not only did I request and pay for a 2nd white wreath but asked the customer service gentleman to not send a mixed wreath no matter what!
I was extremely disappointed in Lily's Florist service and will be advising my friends not to use this florist.

Lily's Florist wrote on 13-Jun-2014

I am so very sorry. I can see that the customer service officer did make these notes on the order so I am not sure what happened. I will be following up on this today.

Sincerely
Anna Broomfield
Customer Service Manager
Lily’s Florist

Other reviews relating to this order

Review ofRatingCustomer Review

White Wreath

White wreath was very good but I requested and paid for a 2nd one which I never received.

Lily's Florist

Unfortunately, I ordered 2 white wreaths and received 1 white and 1mixed for my uncle's funeral. I was told that because I was paying for both in the same transaction they would be placed as 1 white and 1 mixed but the customer service officer would send an email so that 2 white wreaths would be sent. I asked him to ensure that 2 white wreaths would be sent at the funeral and he said yes.